About our medical centre

With extended hours, on-site services and dedicated doctors, our medical centre is ready to help you become healthy and stay that way. Serving the people of Caroline Springs, Deer Park, Taylors Hill, Burnside, Derrimut, Hillside, St Albans and surrounding suburbs.

Patient fees

We are a mixed billing clinic. Our fees and Did Not Attend Policy are detailed in our Billings section (see below).

 

Medical centre hours

Opening hours are subject to change. Please contact the clinic prior to attending. 

Appointments

Telephone consultation

Telephone consultation will be available to: -

• people isolating themselves at home on the advice of a medical practitioner or in accordance with home isolation guidance issued by the AHPPC;
• people who meet the testing guidelines for COVID-19;
• people aged over 70;
• Aboriginal and Torres Strait Islander people aged over 50;
• people with chronic health conditions or who are immunocompromised; and
• parents with new babies and people who are pregnant.

People in isolation or quarantine for COVID-19 can see any eligible health provider through new telehealth system. Patients in vulnerable groups can additionally see a health provider via telehealth for a non-COVID-19 matter if they have seen that provider, or another provider within the same practice, face-to-face at least once in the previous 12 months. Please be advised that if you don't meet the above eligibility criteria, you will be charged between $40 - $70 per appointment, based on your consultation. 

For our current patients, when booking online, please use your name as it appears on your Medicare Card. This will help ensure we match your patient file.

*Not all appointments are published online*

Standard appointments

For consultations to discuss one or two issues.

There are always some appointments allocated to emergency or non-emergency walk-in consultations. You may not be able to see your preferred GP under these circumstances and lengthy wait times are likely to occur. Please call us so that we can advise you on a suitable time.

Non standard appointments

Please call us to arrange the following types of appointments:

• Early morning appointments
• Long or pro-longed consultations (used to discuss multiple issues)
• If you do not have an scheduled appointment but need to see a GP
• Immunisations
• Travel clinic (30min appointment per person)

Appointment information

Visit the Your Appointments page to learn more about:

• Communicating with your doctor and our Communication Policy
• Reminders
• Interpreter services
• Test results
• Home visits

You can also learn more about making, attending and what happens after your appointment.

All new patients welcome from Caroline Springs., Deer Park, Taylors Hill, Burnside, Derrimut, Hillside and more. Talk to our GP about your health and how we can help you live and stay healthy.

We provide online booking services through a third party. By continuing with your booking, you agree to their Terms of Use, Privacy Policy, and Collection Notice.

Billing

Monday-Friday after 8am, before 8pm and Saturdays 9am – 1pm:

Weekdays before 8am, after 8pm, Saturdays after 1pm and Sundays:

Missed appointments

We understand that things change, therefore, if you need to cancel or reschedule your appointment please call us. We can help you reschedule your appointment. However, patients that habitually Did Not Attend (DNA) their appointments can impede our ability to provide quality care. From 1/6/2019, our medical centre has introduced a DNA Policy where patients that miss three appointments can be invoiced a fee of $30.

Please review our full DNA Policy by downloading a copy or asking for a copy from our reception team.

BULK BILLING

• Bulk Billing of any consultations is at the discretion of each Medical Practitioner
• Patients must have a valid Medicare Card